Hello! How can we help?
General Questions
What is Platoria's Shopify app?
Platoria's Shopify app empowers Shopify stores by integrating thousands of authentic reviews directly onto their product pages even when the stores themselves have no or just a few reviews. We do that in the form of AI review summaries that are a collection of buyers' opinions from around the globe.
What type of shops can utilize this Shopify app?
Platoria's Shopify app can be utilized by stores that offer known products that have reviews somewhere on the web. However, it's crucial that the products are not extremely unique or unpopular (for example, designer clothes, very niche instruments, handcrafted items, etc.). Our AI aggregates reviews for each product and generates summaries based on this data. If there are no reviews to gather, the AI cannot create review summaries, and the product will be categorized under the "Rejected Products" tab. It's important to note that rejected products do not contribute to your usage count.
Which product categories does the app support?
Platoria supports a wide array of product categories, provided that the individual products within those categories have a sufficient number of reviews available online (please refer to the previous question and answer for more details).
As a merchant, what are the advantages of using Platoria?
Research shows that 45% of customers would not buy a product that has no reviews. With Platoria, merchants can showcase thousands of customer opinions on their products, rivalling even the largest competitors in review quantity. This in turn increases customer trust, lowers return rates, lowers the time-to-purchase, and significantly increases sales.
Do I get any SEO benefits?
Platoria improves your SEO arguably like no other app in the world. We not only naturally improve your ranking with search engines but we also display the star rating in search results. Imagine potential customers that see your shop appearing in searches with hundreds of reviews. You will stand out far above any competition.
Just a side note: If you currently have fake reviews in your store, please remove them because you are massively harming your SEO. Search engines today can easily differentiate between real and fake reviews and will rank your store far lower.
I have problems with the app. What should I do?
Most of the time, going through the onboarding process once again should solve all issues. You can access the onboarding by clicking on the "Onboarding" button on the home page.
If this does not help, you can visit our Tutorials page or contact us.
What does the Enterprise plan encompass?
If you have more than 100 products in your store, you are elligible for our Enterprise plan. You will have to contact us first, and tell us how many products you have. We will analyze your store and based on the count and complexity of the products we will offer you a custom plan.
The Enterprise plan includes all the benefits of the Pro plan.
AI-Generated Review Summaries
How does the AI review summary work?
At Platoria, we employ advanced artificial intelligence (AI) algorithms to generate concise and informative summaries of product reviews. The process starts by collecting a wide range of buyers' product reviews from retailers selling the same product. Our AI algorithms then sort, filter, and analyze these reviews to identify key information such as features, pros, and cons mentioned by the reviewers. Finally, it is condensing the reviews into easily digestible summaries.
The resulting AI review summaries are designed to highlight the significant aspects of each product, allowing consumers to quickly grasp the overall sentiment and key points made by real buyers. By presenting the information in a concise format, we simplify consumers' research process, providing them with the critical insights necessary to make well-informed decisions.
What are the green and red bars next to each bullet point?
The green and red bars alongside the bullet points represent the frequency of mentions by reviewers for each specific point. They indicate the significance of these features based on the number of mentions they received. For instance, a 10% indication suggests that roughly one in every ten reviewers highlighted that particular point in their reviews.
The top green bar is consistently at maximum length, serving as a reference point, while the other bars are proportionately scaled in comparison to this primary bar, reflecting the relative importance of each feature based on reviewer feedback.
Why does the AI-generated summary I came across exhibit poor quality and errors?
Our AI endeavors to produce polished summaries, but it isn't flawless and can occasionally generate inaccuracies. Moreover, inaccuracies may arise from reviewers contributing misleading information, which the AI can't always distinguish from factual content, leading to inaccuracies in the summary.
It's crucial to recognize that although our AI technology aims to supply precise and pertinent summaries, there could be situations where it doesn't grasp particular nuances or subjective viewpoints entirely. We consistently work on refining and augmenting our algorithms to heighten the caliber and precision of our summaries.
If you come across any inaccuracies, kindly notify us by sending an email to info@platoria.com. Your input will help every Platoria user.
How accurate are the percentages next to each bullet point?
Precision in numerical counts poses a challenge for AI despite its proficiency in various tasks. While the numbers provided offer a strong representation of the data, we acknowledge the inherent approximation due to the complexities involved. Rest assured, our team is actively dedicated to enhancing this aspect for more accurate depictions in the future.
Security and Data Protection
How does Platoria use my personal information?
We use personal information to, among other things, improve our services, make your Platoria experience better, and comply with legal obligations.
In addition to the information merchants provide to us (e.g., store name, store email, store telephone numbers, store address, product names), we also automatically collect information when you interact with our website.
Please see our Privacy Policy for a detailed list of how personal information is used.
How does Platoria protect my personal information?
The protection of your personal data is very important to us. We use appropriate technical and organizational measures to ensure the security and integrity of your data. These include, among other things, encryption procedures and access controls. We store and process your data exclusively on servers in the EU to ensure that all data protection regulations are complied with.
In addition, Platoria uses secure and encrypted data transmission to ensure the protection of your information. We never sell personal information. We may share your personal information with third parties only if we must comply with applicable laws.
For more details, please see our Privacy Policy.
How can I delete my Platoria account?
To delete your Platoria account, you just have to uninstall our app from your Shopify storefront.
Do you need more help? Then contact us.